Driver Terms of Use

Privacy Statement

Effective: 8 December 2021

Practi Technologies Ltd, company number 09829987, whose registered office address is at Fleet Place House, 2 Fleet Place, London EC4M 7RF, England ( "us", "we",or "our") operates the our POS mobile application (the "App") and is the controller of the personal data collected from you via the App.

“Just Eat” refers to our parent company, Just Eat Limited, whose registered office is at Fleet Place House, 2 Fleet Place, London EC4M 7RF. Just Eat Limited is a subsidiary of Just Eat N.V. 

How the App works and how it uses your personal data

The App allows you to receive notifications of opportunities (which you may accept or decline) to complete deliveries for Just Eat restaurant partners (or other businesses) to consumers in accordance with orders placed by those consumers. While you’re checked in, the App allows customers to track how close you are to delivering their food and restaurants to know what time you will arrive at their restaurant.

To provide these services, the App needs your mobile number and GPS location as without this, the App won’t work.  For example, we show hungry consumers your location so they know where their food is and when to expect delivery. If we don’t know your GPS coordinates, they won’t know when to get ready at the door. The same is true for restaurants. We show them where you are so they can prepare the food for when you will be arriving. Both are designed to reduce the amount of time you spend waiting.

1. Information we collect from you and why

1. The personal information that we may collect about you broadly falls into the following categories:

a. Information that you provide voluntarily

You must use the App in order to operate as a delivery partner for the restaurant and so you will need to complete the onboarding process for the App. You will be required to provide your mobile number and perhaps also your email address (if we cannot contact you via the mobile number you provide).  This will be associated with the account you use to log into the App and will enable us to send you orders and to respond to any requests we receive from you.

When you use the App, a pop-up will display asking you for permission to allow us to track your GPS location while you are using the App. This is necessary in order to deliver the App’s key services. See below for further information on our use of tracking technologies.

b. Information that we collect automatically

The App collects certain information automatically from your device, such as its model, manufacturer, MAC address and software version.  We use this data anonymously for analytical purposes to understand how our users interact with our services and it also gives us better insights to fix any technical issues that arise within the App.

2. Who we share personal information with

We are a member within the Just Eat group of companies and so we may share your personal information with any other member of the same group (which includes our ultimate holding company and its subsidiaries and affiliates either now or at any time in the future) for the purposes set out in this Privacy Statement.  We also work with certain other third party service providers such as Amazon Web Services and Microsoft. Insofar as these group companies or service providers have access to your personal data they will only use it for the purposes described in this Privacy Statement, and we will require them to protect it in accordance with the standards set out in this Privacy Statement.  If you are collecting an order, the restaurant will be able to see how many minutes you are away from arriving at the restaurant.  If you are delivering an order, the customer will be able to see your first name and your location while you are on delivery.

‍In addition we may also disclose your data to any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary(i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Statement. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.

3. Our use of tracking technologies

As part of the App, we track your usage through the use of unique device identifiers.Mobile users can refuse tracking through the settings menus on their device.  This can be found as follows on the following devices:

Apple devices:  Go to Settings > select “Courier App” > Location > select ‘Never’ ‘While Using the App’ or ‘Always’

Android devices: Go to Settings > Apps > select “Courier App” > Permissions >Location, Turn off

Please note that if you turn off the tracking settings on your phone, the App will not work properly and your phone will prompt you to switch the location settings back on.  We really need your GPS location to provide you with the App’s core services and turning this off means that the App cannot notify you of delivery opportunities, which will impact your ability to make money.

4. Legal basis for processing personal information

Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it. We will always make sure that we have a legal basis to collect and use your personal information, and that legal basis may change depending on the type of personal information and the context in which we collect it. Generally, we rely on the following three legal bases for collecting and using your personal information:

Legitimate interests (as long as those interests are not outweighed by your rights and interests): it is in our legitimate interests or the interests of third parties (such as our customers and other companies within the Just Eat group) to collect personal data for the purposes of providing and operating the App; to enable Just Eat POS to enhance, customise or modify the App; and to enhance data security. We also rely on legitimate interests when we correspond with you about the App (including offering support for the App). If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us using the contact details provided under the “How to contact us” heading below.​

Consent: When we collect data related to your GPS location we ask for your prior and specific consent through your device settings, also by means of specific features of the App.  Your specific consent, which may be expressed through the App, is also required for the use of tracking technologies. You can withdraw your consent at anytime, but if you do, you may not be able to use all the functions of the App.

Similarly, we will seek your specific and prior consent in the event we wish to target you with our direct marketing communications.

Legal obligation: We also process your personal data in order to comply with legal obligations (e.g. in the event of legal proceedings or in order to comply with employment/social security laws) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where another person’s life is in danger). If you have questions about, or need further information concerning, the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

5. International data transfers

We may transfer your personal information to countries other than the country in which you are resident (to where other Just Eat group companies or our service providers have operations) and which are outside the European Economic Area. Where we transfer personal data we will take account of any applicable statutory obligations relevant to such transfers and, where the laws of the country of import do not provide adequate protection we will implement appropriate safeguards. Some of the safeguards Just Eat POS rely on include using the European Commission’s approved standard contractual clauses with sub-processors, intra-group transfer agreements, or other adequate measures, where this is appropriate.‍If you have questions about, or need further information concerning, the legal basis on which we collect and use your personal information, please contact us using the contact details provided below. 

6. Security

The security of your personal information is important to us, but no method of transmission over the internet, or method of electronic storage is 100% secure. Just Eat places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.

Connections to the App are encrypted using 256-bit SSL with integrity assured by theSHA2 RSA algorithm. We use servers that comply with strict international data security standards, including ISO 27001. If you have reason to think that your interaction with us or your data is no longer processed in a secure manner, please reach out to us immediately using the contact details provided below.

You are responsible for your login information and password and must keep them confidential. If you share data with us of other people, it is your responsibility to share this in compliance with local legal requirements. 


7. Data retention

We will retain your personal data ​you provide voluntarily​ for as long as we have an ongoing legitimate business need to do so. Therefore, we will retain your personal data as long as you are a delivery partner of one of Just Eat’s restaurant partners, and for a period of 10 years following the termination, for any reason, of your account, in order to enable us to meet our legal, tax or accounting obligations or to issue or resolve legal proceedings.

‍For the same reasons, we will retain your data automatically collected from you and related to your GPS location for 5 years following the termination for any reason of your account, and the data related to the recorded calls with you for 1 year following their recording.

If you object to us processing certain categories of your personal data (including, where relevant, in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your data so that we can continue to respect your wishes.

We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

8. Your data protection rights

Just Eat POS provides you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us using the contact details provided below.

You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. You can exercise these rights by contacting us using the contact details provided below.

Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

9. Children’s privacy

We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from someone under age 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. Updates to this Privacy Statement

We may update this Privacy Statement from time to time in response to changing legal, technical or business developments. When we update our Privacy Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Statement changes if and where this is required by applicable data protection laws. The most recent version of this Statement will govern the processing of your personal data by us and can be found via our App.

We encourage you to periodically review this page for the latest information on our privacy practices.

11. How to contact us

If you have any questions about this Privacy Statement , please contact us or our Group Data Protection Officer at:


Practi Technologies Ltd, UK Private limited Company, Company number 09829987


Registered office address: Fleet Place House, 2 Fleet Place, London EC4M 7RF,England

Talk to us on 020 3608 4840


Mobile App Terms of Use





Practi Technologies Ltd. of Fleet House Place, 2 Fleet Place, London EC4M 7RF ( “we”, “us” or “our”) license you to use this our POS mobile application (the “App”) as permitted in these terms. By downloading, accessing or using the App, you agree to be bound by these terms.


Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Statement at and it is important that you read that information.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.


The ways in which you can use the App may also be controlled by the rules and policies of the app store from which you download it, such as Apple ( ) and Google Play ( Their rules and policies will apply instead of these terms where there are differences between the two.



This App requires an iOS (version 11.4 or later) or Android (version 6.0 or later) device.


Support. If you want to learn more about the App or have any problems using it please contact our support resources at

How we will communicate with you. If we have to contact you we will do so by SMS or email, using the contact details you have provided to us.


In return for your agreeing to comply with these terms you may:

• download or stream a copy of the App onto [NUMBER AND DESCRIPTION OF MOBILE TELEPHONE OR

HANDHELD DEVICES ONTO WHICH APP MAY BE DOWNLOADED OR STREAMED] and view, use and display the App on such devices for your personal purposes only. [

• provided you comply with the section headed “LICENCE RESTRICTIONS” BELOW, make up to one (1) copy of the App for back-up purposes; and

• receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.


You must be 18 or over to accept these terms and download the App.


We are giving you personally the right to use the App as set out above in the section “HOW YOU MAY USE THE APP”. You may not otherwise transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.



From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt-out of automatic updates you may not be able to continue using the App.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you notice of any change by sending you an SMS with details of the change or notify you of a change when you next start the App.

If you do not accept the notified changes you will not be permitted to continue to use the App.


If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.


By using the App, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.

Certain services will make use of location data sent from your devices. Please refer to our Privacy Statement at for more details about this.


You agree that you will:

• not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any

person without prior written consent from us;

• not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;

• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program

(“Permitted Objective”), and provided that the information obtained by you during such activities:

• is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

• is not used to create any software that is substantially similar in its expression to the App;

• is kept secure; and

• is used only for the Permitted Objective;

• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.


You must:

• not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any operating system;

• not infringe our intellectual property rights or those of any third party in relation to your use of the App (to the extent that such use is not licensed by these terms);

• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;

• not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

• not collect or harvest any information or data from any service or our systems or attempt to decipher any transmissions to or from the servers running any service.


All intellectual property rights in the App throughout the world belong to us (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in or to the App, other than the right to use it in accordance with these terms.


We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. However, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property.

If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system

requirements advised by us.

Limitations to the App.

The App is provided for general information purposes only. Although we make reasonable efforts to update the information provided by the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App.

We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.

Check that the App and the Services are suitable for you.

The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App (as described on the app store site meet your requirements.

We are not responsible for events outside our control.

If our provision of or support for the App is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.



We may end your rights to use the App at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App:

• you must stop all activities authorised by these terms, including your use of the App;

• you must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have; and

• we may remotely access your devices and remove the App from them and cease providing you with access.


We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.


You may only transfer your rights or your obligations under these terms to another person if we agree in writing.


This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.


Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


These terms, together with the terms of our Privacy Statement  ( the entire agreement between you and us regarding the App and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that you have not relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and our Privacy Statement.



These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.